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Post by kittyx11 on Jan 30, 2015 17:32:46 GMT -7
Hi recordqueen, I have this problem from time to time. With my old computer, I thought maybe Player Services were right but couldn't understand why it worked sometimes. Well, now I have a new computer with the latest everything and still sometimes it works and sometimes it doesn't. I had to switch to Google Chrome which I'm not happy about, but things at GSN work a little better with Chrome. I also find that if I don't disable my adblocker the ads for the Treasure Chest and the bonus numbers for ChaChingo Bingo don't work. Sometimes it tells me to disable my adblocker and sometimes the ads just don't fully load until I disable it. With all this being said, sometimes it just doesn't work period and I have reported it to Player Services and yes gotten the same old BLAH BLAH BLAH! So bottom line all of the above potential quick fixes are temporary at best but as far as Player Services is concerned, I think it will always be us and not them. There are people that I have talked to that never have problems so who really knows. Maybe some of the things I've done will help you and maybe you will discover another tip to help others. Either way I hope you get it working.
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Post by recordqueen on Jan 31, 2015 6:05:45 GMT -7
Update:
I did hear back from Player Services. And, just as I thought, it's me, not them. Only there's a new little twist on it now: maybe it's the Ad Partners themselves. See:
"If you continue to have general technical difficulties with the windows, ads, videos loading then please try the following troubleshooting tips:
Close and reopen the ad window Sign out and log back into your GSN account Close and reopen your web browser or try a different web browser entirely Restart your computer
GSN works with a variety of Ad Partners to provide additional opportunities for players to earn Tokens and Oodles. The content and functionality of these offers is controlled by the various Ad Partners. The Ad Partners have a very high success rate but players may encounter difficulties on occasion."
And, even more surprising, without having done ANY of the above, the problem just miraculously fixed itself.
Go figure.
Thanks for all your input. It helps to know it happens to others occasionally.
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Post by recordqueen on Jan 31, 2015 6:08:12 GMT -7
Oh...and here's my last word on this subject (at least for now):
Did they think I hadn't already tried all those things before I contacted them? What's the first rule before contacting the IT Department with a problem? Try turning it off and back on. LOL.
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Post by x0lelee0x on Feb 5, 2015 19:26:12 GMT -7
It's not really so much a 'game' I am having problems with, but when I'm answering the Daily Trivia questions & I'm given the option to earn an extra 50 Oodles by watching a video. The past few days just about every time I click to watch the video, a 4-5 minute long McDonald's video comes up. I watch the whole thing but never get credited my Oodles. Nor does it ever pop up saying I've earned the Oodles. What a waste of those minutes I spend watching them not to even get credited. Anyone else having this problem??
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Post by dyzzle on Feb 13, 2015 6:30:22 GMT -7
This is the 2nd time this week, while playing rv mahjongg dimensions that I scored the highest I had ever scored and when the game was over and that black box that shows up when done playing the game, it said my score was 0! Twice in 1 week and both scores were the highest I ever had while playing the game! One of the scores was over 15,000 points higher than my best score! Anyone else having problems like this? And when you are in a game that is timed, you don't have that moment to hit print screen!
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Post by kittyx11 on Feb 16, 2015 18:13:42 GMT -7
Blazing Cherries Slots won't load for me. I have been trying for an hour.
Anyone else having problems?
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Post by Vee on Feb 17, 2015 0:34:04 GMT -7
I'm glad I'm not alone- I have a feeling some of our comments/ complaints are not getting posted on GSN, & recently they "lost" some? really? (haha sounds like a scandal)
LeLee, I love any chance for bonus oodles, but the one that tries to pop in between Trivia questions drives me nuts. It won't load half the time, it slows me up, & many is the time I watch a (long) video like McDonalds, or Adult ADHD for nothing! We have all learned the hard way that certain things don't work on certain Browsers.
Dyzzle, because I keep Swap-It in my favorites, I always make sure I'm still logged in, I have played games before where it didn't register. I'm so sorry that some glitch happened during a good game- even with proof like a screenshot who knows what they'd do?
Kitty- Looks like they fixed the Blazing Cherries, but at first my games didn't register- which is aggravating since there is no Auto-Spin (again)
Y'all ever think that when we complain too much, GSN does away with things? It's so hard to earn oodles now... * sigh. Just My Two Cents...
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Post by Vee on Mar 9, 2015 1:41:28 GMT -7
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Post by x0lelee0x on May 6, 2015 17:59:14 GMT -7
Is anyone else missing the Bonus Oodles Trivia link under ChaChingo Bingo?? I logged on to GSN's site about an hour after the Secret Word became available but haven't been able to answer to get my 50 Oodles because it's missing from the site.
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Post by licorce on May 6, 2015 19:06:07 GMT -7
Under quick play I only show the the bingo listed any one else having trouble.
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Post by licorce on May 6, 2015 19:07:49 GMT -7
Go to my gsn and go to oodles play and you can find them there.
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Post by kittyx11 on May 6, 2015 19:17:53 GMT -7
Thanks licorce!! I didn't see lelee's question until I saw your post and then I went to see. I wonder why they still have the chachingo bingo and not the others?
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Post by dyzzle on May 7, 2015 4:54:46 GMT -7
I can only say when I first logged in this am, they were there and after that they were gone! But they are still in the to doodles section on your my gsn!
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Post by dyzzle on Jul 2, 2015 6:54:53 GMT -7
! Highest score I ever received on this game! But it doesn't count as it says my place on the leader board is 0! I contacted player services but it will surely be my waste of time! Funny contacting player services will be fruitless! Their on vacation until Monday for the holidays!
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Post by kittyx11 on Jul 2, 2015 15:51:18 GMT -7
Boy dyzzle, do I feel your pain!
I have had that happen to me so many times. I don't know if you play Dark Dimensions, but it takes a long time to get to the end. On more than one occasion, I have finished with a score to get me well into the top 100 only to get my score is zero or there was a server issue. I could have spit fire!!
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